Installation Support
Add this to your order if you would like one of our friendly service team members to visit your home or office to replace or install and set up a filter system.
Installation by appointment only.
Satisfaction Guaranteed & Conditional Warranty:
At Pluvial Plus we do our best to consistently provide quality products and services.
However, production errors and shipping damage can occur.
Pluvial Plus provides a thirty (30) day warranty from invoice date on damaged or defective products.
You may also contact up on our whatsapp chat and send a video or phone photo of the issue.
Please help us process your issue quickly by providing a brief description of the problem you are experiencing and, if possible, a photo of the damage.
Pluvial Plus will repair, send replacement parts, or replace the entire system as required.
We offer free delivery for all Hong Kong orders, over HKD300
Smaller orders incur a delivery free. This is calculated at checkout.
If you would like to know the status of your order, or you have a problem receiving your delivery, please ask us on whatsapp chat first so we can help.
No deliveries on Sundays and holidays.
If you still experience problems phone the delivery teams customer Hotline - +(852) 2829-2222